Term Conditions Page

# Terms and Conditions for Novanestae Online Shopping

## 1. Introduction

Welcome to Novanestae! These Terms and Conditions govern your access to and use of our online shopping platform. By accessing or using our website, you agree to comply with these terms. If you do not agree, please refrain from using our platform.

## 2. User Account

### 2.1. Registration

To shop on Novanestae, you may need to create an account by providing accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials.

### 2.2. User Responsibility

You agree to:

- Use the platform for lawful purposes only

- Provide accurate and up-to-date information

- Notify us immediately of any unauthorized use of your account

Novanestae reserves the right to suspend or terminate accounts for violations of these terms.

## 3. Orders and Payments

### 3.1. Placing Orders

By placing an order, you agree to:

- Provide accurate payment and shipping details

- Confirm the availability of the selected items

### 3.2. Payment Methods

We accept only cash on Delivery As a payment menthod.

### 3.3. Order Cancellation

Orders can be canceled before shipment. Once an order is shipped, cancellation is not possible. Please contact our support team for assistance.

## 4. Shipping and Delivery

- Delivery timelines depend on your location and shipping method selected.

- Novanestae is not responsible for delays caused by external factors such as customs clearance or courier issues.

## 5. Returns and Refunds

### 5.1. Return Policy

Items can be returned within 2 days of delivery, provided they are unused, in original packaging, and with tags intact. Some items, such as intimate apparel or custom products, may not be eligible for return.

### 5.2. Refunds

Refunds will be processed within 7-10 business days after receiving and inspecting the returned item. Refunds are issued through the original payment method.

## 6. Prohibited Activities

You agree not to:

- Use the platform for fraudulent activities

- Interfere with the security features or functionality of the platform

- Upload or distribute malicious software

## 7. Intellectual Property

All content on the Novanestae platform, including text, graphics, logos, and images, is protected by copyright and trademark laws. You may not use any content without prior written consent from Novanestae.

## 8. Limitation of Liability

Novanestae is not liable for:

- Indirect, incidental, or consequential damages arising from your use of the platform

- Losses caused by unauthorized access to your account

- Issues arising from third-party services linked to our platform

## 9. Changes to Terms and Conditions

We reserve the right to update these Terms and Conditions at any time. Changes will be effective upon posting on our platform. Continued use of our services constitutes acceptance of the revised terms.

## 10. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes will be subject to the jurisdiction of the courts in the UAE.

## 11. Contact Us

For any questions or concerns about these Terms and Conditions, please contact us:

Email: [email protected]  

Phone: +971-56 875 6151

Thank you for choosing Novanestae for your shopping needs!